Staff Software Engineer - Platform, SysEng | Canada | Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants located in Canadian time zones (EST + CST highly preferred at this time). Staff Backend Engineer - Platform SysEng The Opportunity: Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers' environments into a highly available, low-latency stack that processes and stores this data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it's critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively. The Internal Engineering Platform (IEP) delivered by the Platform department provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads. Platform roles at Grafana Labs have an eye for engineers with a passion for performance and reliability, and who enjoy taking projects from conception to production. We organize ourselves into squads to allow focus on: cloud infrastructure and capacity management; security; engineering productivity; monitoring and sustainability; and US Federal compliance. Because we deploy production services, we have on-call rotations to ensure the health of the system. Everyone at Grafana Labs tries to incorporate and use our product line up into their day-to-day, so being on call is an important way to understand our system and how people use our products. What You’ll Be Doing: We are hiring for the Platform SysEng squad. This is an accelerated, cross-cutting squad that is focused on the maturity and scalability of the platform. Currently, SysEng is working across engineering with a goal of reducing new region build timelines to meet customer demands. We’re part of a Platform Engineering group that manages infrastructure for the teams that are building some of the most cherished tools - Grafana, Mimir, Loki, Tempo, Pyroscope to name a few. What Makes You a Great Fit: You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best. You are comfortable working in a remote-first company ; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision. As such, being such a highly distributed company, means we would love someone who is keen on working with distributed systems , too. You are eager to learn