IT Support Specialist

Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role The role As an IT Support Engineer, you will be the first line of defence for our employees' day-to-day technology experience in our UK or German office. You'll keep our people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints and SaaS tools "just work". You'll work closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing — directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies. The day-to-day Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS. Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team. Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews. Proactively maintain local video conferencing hardware, meeting rooms, printers, and other office IT, and provide hands-on support for company events and town halls. Administer day-to-day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools used across Helsing. Build and maintain documentation, runbooks, and self-service knowledge content to scale the team's impact. Identify recurring issues and partner with IT Engineering to design longer-term fixes and automations. You should apply if you Have 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a fast-moving environment. Have hands-on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint, and SaaS troubleshooting. Enjoy solving technical problems, are eager to learn new technologies, and have a genuine passion for helping others succeed. Can prioritise and manage multiple competing tasks calmly in a dynamic environment. Bring a proactive mindset. You spot and resolve potential issues before they become outages or tickets. Bring a customer-first attitude with strong communication skills and a focus on delivering an excellent user experience. Your personal values match ours: ownership, initiative, dedication to mission, speed, and inclusiveness. Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action. Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Nice to have Hands-on experience with Microsoft 365 administration particularly Entra ID, Exchange, and SharePoint. Experience with Mobile Device Management tools like Intune, Jamf, or JumpCloud. Scripting experience with PowerShell or Python to automate repetitive workflows. Familiarity