Technical Customer Success

About us Radiant Security is building the most advanced AI SOC platform, featuring unbounded alert triage, investigation, and response for security teams at scale. Our platform ingests alerts from across an organization's entire security stack (SIEM, EDR, identity, cloud) and uses AI to triage, investigate, and surface what actually matters. We're replacing alert fatigue with clear signal, so analysts can focus on real threats. We're a small, fast-moving team. We ship continuously, stay close to customers, and hold ourselves to a high standard. Our product touches the daily workflows of security teams, and decisions we make have a direct impact on how quickly threats get resolved. Join us and boost your career with hands-on AI experience. The Role We are looking for a technically-adept and customer-obsessed Technical Customer Success Manager to join our team in San Francisco. This is a high-impact role designed for someone who doesn't just manage accounts, but acts as a strategic technical advisor. The ideal candidate will bridge the gap between complex cybersecurity technology and business value, ensuring our enterprise customers successfully adopt, integrate, and scale our B2B SaaS platform. You will be the primary technical point of contact, helping customers navigate the technical nuances of our AI-powered security solutions. What you'll do Lead technical implementation for new customers to ensure rapid time-to-value and seamless security stack integration. Serve as a technical expert, guiding customers through platform configurations and optimizing their security posture. Monitor usage data to identify health risks and execute success plans that drive retention and account growth. Act as a bridge to Product/Engineering by translating external customer feedback into actionable roadmap influence. Conduct technical deep-dives and business reviews, translating platform wins into clear ROI for customer stakeholders. Create documentation and deliver product demos to empower technical champions within the customer’s organization. Serve as the lead for technical escalations, partnering with Engineering to ensure swift resolution of critical issues. Stay current with cybersecurity trends and emerging technologies to provide informed, strategic guidance. Things we’re looking for 3+ years of experience in a customer-facing technical role (e.g., Junior CSM, Sales Engineer, or Technical Support) within B2B SaaS. Proven experience working directly with external enterprise customers; you are comfortable being the "face" of the company. A strong interest in or foundational knowledge of SIEM, SOC automation, or cloud security. Ability to quickly learn APIs, integrations, and cloud infrastructure to troubleshoot alongside customers. Ability to explain technical "how-tos" clearly to both users and managers. A self-motivated "startup" mindset. Able to manage multiple priorities and deadlines with minimal oversight. Education: BSc/MS in Computer Science, Engineering, or a technical 4-year degree. Domain knowledge of AI/ML is a plus. Benefits Generous equity package Unlimited PTO (take time when you need it) Great healthcare Stay Healthy subsidy (for gym and sports) The process We’re a startup and we’re making decision quickly. Our process is designed to give you the best glimpse of our team and allow us to evaluate your technical and culture fit. People Screening > Manager Interview > Case > Interview with the VP of Product (where you'll present your case) > Peer Interview