Senior Forward Deployed Software Engineer (FDSE) - OnDevice AI

ABOUT SARVAM Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC. ABOUT THE ROLE We’re looking for a Senior FDSE to lead complex, large-scale deployments of Sarvam’s on-device AI platform at enterprise accounts. You will bring deep technical authority, owning everything from BIOS and firmware diagnostics to MDM fleet architecture, while acting as a senior technical partner to enterprise IT teams and a key contributor to the presales motion. Beyond your own hands-on deployment and support work, you will set the technical standard for field engineering at Sarvam: defining playbooks, driving escalation resolution, and feeding product-critical field intelligence back to engineering. This is an on-site or hybrid role with significant customer-facing and mentoring responsibility. You will co-own the most ambitious on-device AI problem in India: building sovereign models that run at the silicon level across devices. You will be embedded with silicon partners like Qualcomm, Intel, HP, Apple, and NVIDIA, turning research breakthroughs into production-grade optimisations that serve 1.5 billion Indians at minimum latency. From tuning to agentic orchestration and client deployment, this is not a feature team; it is a platform-defining role. If you want to build the infrastructure layer that makes AI truly accessible across every laptop, phone, glasses, and car in India, this role is for you. WHAT YOU’LL DO • Lead deployment and configuration of Sarvam’s on-device AI platform across large enterprise PC fleets using Intune and SCCM • Own escalated hardware diagnostics, resolving complex BIOS, firmware, driver, and hardware-level issues across diverse device configurations • Architect and maintain PowerShell automation frameworks for deployment, monitoring, and configuration management at scale • Define and enforce MDM policy architecture via Microsoft Intune for enterprise fleet management • Drive presales engagements, leading technical discovery, scoping POC deployments, and presenting to enterprise IT leadership • Own SLA governance across a portfolio of enterprise accounts, setting expectations, managing escalations, and ensuring resolution quality • Act as the primary technical liaison between enterprise customers and Sarvam’s product and engineering teams • Build and maintain deployment playbooks, technical runbooks, and support documentation • Mentor and provide technical guidance to FDSE engineers in the field WHAT WE’RE LOOKING FOR • 5–10 years of experience in field engineering, enterprise deployment, or senior IT support roles • Deep, hands-on expertise with Intune and SCCM: policy design, compliance management, and large-scale fleet deployment (non-negotiable) • Advanced PC hardware diagnostics: BIOS, firmware, and hardware-level troubleshooting across varied enterprise device configurations (non-negotiable) • Strong scripting skills in PowerShell; ability to build and maintain automation frameworks for enterprise environments • Expert-level knowledge of Windows OS in enterprise and managed fleet contexts • Proven track record in customer-facing technical roles, comfortable engaging enterprise IT leadership • Experience owning SLA management and escalation governance across multiple enterprise accounts BONUS POINTS • Prior experience with on-device AI, edge computing, or sovereign enterprise AI deployments • Deep familiarity with enterprise identity and authentication: Active Directory, Entra ID, SAML, or SCIM • Experience in presales or solution architecture, scoping and delivering technical POCs for enterprise buye