Engagement Manager

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be. ROLE OVERVIEW Tonkean is seeking an experienced Engagement Manager to oversee implementations for our enterprise customers. The Engagement Manager leads the services team from project kick off to successful go live, and plays a key role in creating solutions that achieve our customer’s business outcomes. You will interface with both project team members and IT leaders, establish credibility and confidence from the first meeting, and manage customer expectations throughout the project journey. The Engagement Manager must be comfortable with operations workflows, have experience with enterprise SaaS software implementations, and be adept at working with internal and external project teams. You should be comfortable with interacting with various levels of the client, from project managers to subject matter super admins to senior stakeholders. You must be able to translate customer objectives into detailed project plans, oversee projects, and drive execution. These implementations are generally multi-phased, 4+ months, cross-departmental programs which require deploying Tonkean into complex enterprise IT, Procurement, Legal, and other departments, interfacing with other vendor solutions, and legacy applications. This is a highly visible role, requiring you to partner with both external and internal teams to drive projects to successful completion. You will be the project leader, and will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation, or convincing them that what they think they want may not be what they actually need, nor what Tonkean best practices recommend.