Trading Systems Support Senior Associate

Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience. About The Role & Team Webull Pay is the digital asset/crypto arm of Webull Group, empowering users to buy, sell, transfer, and manage cryptocurrencies through a secure and intuitive platform. As part of the broader Webull ecosystem, we are committed to building trust in the digital asset economy through operational excellence, transparency, and customer-first innovation. The Trading Systems Support Senior Associate will be part of the Webull Pay Operations team, supporting the daily trading activity as well as vendor integration and process improvement. This role requires strong analytical and problem-solving skills, high attention to detail and an ability to work with global teams across multiple timezones. The Senior Associate will collaborate closely with cross-functional teams—including Risk, Compliance, Product, and Treasury—to support seamless and compliant operational workflows across Webull Pay’s crypto and fiat rails. This position reports to the Director of Operations In This Role, You Will Deliver expert frontline support for digital asset trading applications, resolving production incidents quickly Perform root cause analysis and lead post-incident reviews Communicate incident status, impact, and remediation plans to business and technology stakeholders Enhance monitoring, alerting, and automation to improve system stability Partner with development teams to design and support scalable, resilient solutions The Skills You Bring Bachelor’s degree in Finance, Business, Economics, Accounting, or a related field. 4+ years of experience in a trading systems support role Ability to work accurately under pressure in a fast-paced, high-volume environment. Excellent written and verbal communication skills, with a strong sense of accountability and ownership. What Makes You Stand Out Experience supporting front-office trading systems in financial services Prior experience working with global teams Familiarity with incident, change, and problem management processes Familiarity with FIX protocol and trading workflows Knowledge of digital asset products, market data feeds, and the trading lifecycle Experience with monitoring tools Strong communication skills with both technical and non-technical stakeholders Proactive mindset with an interest in automation and mentoring Bilingual proficiency including fluency in Mandarin Why Webull? Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 15 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact. Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes: Comprehensive Health Coverage : 100% paid medical and dental insurance for employees and dependents, vision insurance, and more! Financial Support : 401(k) match, commuter benefits for NY positions, and short-term disability coverage. Work-Life Balance : Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays. Wellness & Pet Care : Fitness and wellness benefits, plus pet insurance for your furry friends. Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals. Dynamic Office Perks : Catered lu