Manager Business Systems

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ABOUT THE ROLE Dandy is seeking a Manager, GTM Business Systems to lead the people, craft, and analytical capability of our GTM systems analyst function. Salesforce is the operational backbone of Dandy’s go-to-market motion, operating within a broader ecosystem of GTM applications, and this manager owns the team responsible for building, configuring, and continuously deepening our mastery of those systems. You will manage a team of business systems analysts, each owning a defined domain across the sales and customer lifecycle. This is a player-coach role. You will carry complex or cross-functional work yourself, contribute to the analytical output of the team, and use that hands-on involvement to set and reinforce the quality standard you expect from your direct reports. This role is right for someone who is technically grounded, invested in the development of the people around them, and energized by building a function that gets measurably better over time. WHAT YOU’LL DO People Leadership - Directly manage a team of business systems analysts, each aligned to a functional domain across the sales and customer lifecycle. - Run a disciplined 1:1 practice: setting clear goals, delivering consistent and direct feedback, and holding the line on performance expectations. - Own the full talent management cycle for your team, including performance reviews, calibration, and growth planning. - Contribute to hiring decisions for your team and manage contractor relationships within your scope. BSA Enablement and Development - Design and own the onboarding experience for new BSAs, getting them productive in their domain and contributing to the team quickly. - Build and maintain the team’s domain enablement resources: Salesforce platform knowledge, GTM process expertise, and Dandy system context. - Own the team’s institutional knowledge: configuration decisions, data model rationale, and system documentation. This is a managed asset, not a byproduct. - Drive AI fluency across the BSA team, specifically how analysts use AI tooling to improve the quality and efficiency of their analytical work. - Coach BSAs toward increasing independence and domain ownership, developing their ability to lead work in their area with limited direction. Analytical Craft and Quality - Set and hold the quality bar for business analysis work across your team: requirements documentation, problem framing, solution assessment, and test validation. - Use your review of deliverables as a development tool. The goal is to sharpen your BSAs’ analytical judgment over time, not just to review outputs. - Carry complex or cross-domain work yourself, particularly on initiatives that span multiple functional areas or require senior analytical judgment. - Ensure consistency across pods in how your team handles shared Salesforce objects, naming conventions, and data model decisions. - Own a lightweight post-launch adoption loop. After work ships, track whether the GTM team has adopted it and feed that signal back into how the team prioritizes follow-on work. BSA Pod Accountability - Each BSA on your team owns a defined domain across the sales and customer lifecycle. Your job is to ensure they are exercising that ownership with consistency and confidence. - Build a team culture where analysts identify problems in their domain, propose solutions, and follow through on commitments. - Maintain clear ownership mapping so that every GTM systems problem has