Assistant Manager, Human Livestream Operation (Kota Damansara)

Assistant Manager, Live-Stream Operations AnyMind Group is on a mission to make every business borderless, and our innovative AnyLive platform is at the forefront of that charge. We are scaling a cutting-edge, human-led livestreaming service that connects top brands directly with their audiences. We are looking for a dedicated leader to step in as Assistant Manager for our Live-Stream Operations. This role is a unique opportunity to build, strategize, and support the operational backbone of a high-growth service defining the future of live commerce in Asia. If you are a technical, strategic, and data-driven professional passionate about empowering high-performing human broadcast teams, this is your chance to make a significant regional impact. What You'll Do Train, mentor, and develop a high-performing team of Live-Stream Executives, fostering a culture of excellence, accountability, and continuous improvement in human broadcasting. Assist in setting clear KPIs for the team, conduct regular performance reviews, and provide constructive feedback to support career growth. Manage team scheduling, talent coordination, and resource allocation to ensure comprehensive coverage for all regional human-led livestreaming campaigns. Support the execution of the regional strategy for scaling livestreaming operations, ensuring consistency, quality, and efficiency across all markets. Create, document, and enforce Standard Operating Procedures (SOPs) for the entire livestream lifecycle, including equipment setup, OBS configuration, host preparation, and live troubleshooting. Oversee the master livestream calendar, coordinating with production, talent, local market, and tech teams to manage the flow of campaigns from inception to launch. Manage the team's inventory of streaming equipment, oversee procurement requests, and ensure all technical assets are properly maintained. Act as a primary technical authority and escalation point for critical in-stream issues, guiding the team and live hosts through complex troubleshooting. Implement and monitor quality assurance protocols to ensure all human-led streams meet high standards for production value, audio/video quality, and content delivery. Stay at the forefront of livestreaming technology and industry best practices, evaluating new software and hardware to maintain our competitive edge. Aggregate and analyze team and stream performance data, translating raw metrics into actionable insights and strategic recommendations for clients and leadership. Serve as a key operational contact for internal stakeholders, ensuring clear communication and alignment on campaign objectives. Guide the team on live content optimization, including dynamic scripting, live host coaching, and real-time audience engagement strategies based on performance data. Who You Are 3+ years of proven experience in a leadership or supervisory role, with a demonstrated ability to build, mentor, and motivate a live production or broadcasting team. Deep, hands-on expertise in the live-streaming ecosystem, including software (OBS, vMix), hardware (cameras, audio), and platforms (TikTok Live, Shopee Live, etc.). Strong operational and strategic mindset, with experience in developing processes, managing projects, and using data to drive optimization in live broadcasts. Excellent written and verbal communication skills in English and a strong background in e-commerce or live commerce, with the resilience to thrive in a fast-paced, high-pressure live environment. Nice To Have Professional or business-level proficiency in Mandarin. Direct experience working for a live-streaming platform (e.g., TikTok Shop, Shopee Live) or a Multi-Channel Network (MCN) in an operational capacity. Experience in talent management or coaching live stream hosts. Why You’ll Love It Advanced AI tools for all positions Competitive salary Performance Bonus (1 time per year) Annual leaves Dental benefits Wellness benefits TGIF, monthly birthday, and other fun engag