Associate Software Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Job Description: Associate DevOps Engineer Role Summary We are looking for an enthusiastic and developing DevOps Engineer to help support our critical engineering toolchain. In this role, you will apply your growing professional expertise to help maintain and support our core CI/CD and Infrastructure as Code (IaC) platforms, including Jenkins, Artifactory, HashiCorp Vault, and GitHub. Working under the guidance of senior engineers, you will resolve a variety of issues for our internal engineering teams, following defined procedures to ensure the stability and reliability of our services. This is an excellent opportunity for a detail-oriented engineer who is eager to build their skills in a complex, enterprise-level DevOps environment. Key Responsibilities DevOps Toolchain Support: Assist in the administration and maintenance of our core DevOps tools. Handle routine tasks such as managing user permissions, responding to initial alerts, and performing basic configuration changes based on established runbooks and procedures. User & Incident Response: Serve as a first point of contact for routine support requests from our engineering teams. Troubleshoot common, well-documented issues related to CI/CD pipelines, repository access, and other developer tools, escalating more complex problems to senior engineers. Infrastructure Tasks: Use company policies and Infrastructure as Code (IaC) tools like Terraform to execute routine infrastructure changes and deployments within our AWS environment, following general instructions for routine work. Monitoring & Maintenance: Monitor the health and availability of the DevOps toolchain, review system alerts, and perform initial analysis on situations or data to help identify the scope of an issue. Documentation & Learning: Contribute to our technical documentation by updating user guides and operational runbooks. Actively build productive working relationships and learn from senior members of the team. Required Skills Experience: Typically requires a Bachelor’s degree and a minimum of 2 years of related experience in a DevOps, SRE, or similar role. Technical Knowledge: Experience working with cloud platforms, preferably AWS. Familiarity with CI/CD principles and exposure to tools like Jenkins and GitHub. Basic understanding of Infrastructure as Code concepts and some experience with Terraform. Foundational knowledge of Linux/Unix system administration. An aptitude for scripting and automation (e.g., Python, Bash). Soft Skills: A proactive, customer-centric approach to problem-solving. Strong analytical skills with the ability to review data and situations to determine appropriate action. Exercises good judgment within defined procedures and practices. Excellent communication skills and a desire to build productive, collaborative relationships. A strong desire to learn and apply new technical expertise. Our Commitment to Diversity, Equity, Inclusion and Belonging