Technical Support Engineer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You’ll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns. This role is based at our Mexico City office in Coyoacan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. To be successful in this role, you need: To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe To tackle technical challenges and communicate your work across a variety of departments To have a strong interest in software development (but not wanting to focus on coding all day) To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform To have an interest in data analytics To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP) To have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server) To have an interest in or experience with systems administration (e.g. Linux, Windows) Basic Qualifications: Bachelor's degree in any an Engineering discipline, Information Technology, or similar degree program Proficiency in English and ability to converse in English in a business setting Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday) For this position, we are targeting students who are currently enrolled in a Bachelor's/Master's program, or individuals who have recently graduated from university. If you are interested in applying, please submit a resume in English. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusi