Client Services Associate, Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Associate to join our Towson, MD Medicare-certified Home Health team. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated professional who is eager to grow within a dynamic, entrepreneurial environment and become an integral part of a caring, professional team dedicated to providing the highest quality care to our clients. This is a growth-focused role with a clear pathway for advancement into a Client Services Manager position for high-performing individuals who demonstrate leadership, initiative, and strong operational performance. Responsibilities for a Client Services Associate: Provide superior customer service and quality home care support Manage coordination of client services and emergent scheduling needs Oversee and proactively grow your Client Services Associate caseload Build lasting relationships with clients, referral sources, payors, and community organizations Develop strong and communicative relationships with internal team members Maintain effective fiscal management of your caseload by monitoring key metrics, including admissions, Medicare percentage, and referral outcomes Partner with Clinical Managers to provide supervision and support to field employees Qualifications for a Client Services Associate: Associate’s degree required; Bachelor’s degree preferred Prior knowledge of or experience with Medicare and OASIS preferred Previous medical office or home care experience preferred Prior supervisory experience is a plus Demonstrated success in taking on increasing levels of responsibility and achieving goals Strong ambition to grow professionally and advance within the organization Strong computer skills required, including experience with electronic medical records Excellent communication and interpersonal skills Why You'll Love BAYADA: BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business. Award-winning workplace recognized by Newsweek, Forbes, and Glassdoor as a Best Place to Work Weekly pay Work-life balance with Monday–Friday, 8:30 AM–5:00 PM schedule Mission-driven nonprofit culture centered around compassion, reliability, and excellence Strong employee recognition programs including BAYADA Celebrates, Hero Spotlights, Awards Weekend trips, and employee discounts/perks Commitment to diversity, equity, inclusion, and belonging through employee resource groups and councils Ongoing professional development opportunities including continued education, Udemy courses, webinars, and career advancement programs Learn more about BAYADA culture and recognition: https://www.bayada.com/search?q=Newsweek Compensation & Benefits: Base salary range: $48,000–$55,000 annually, based on experience, plus the opportunity to earn quarterly performance-based incentives. BAYADA Home Health Care offers a comprehensive benefits package including: Medical, dental, and vision coverage Paid holidays, vacation, and sick leave Employer-paid life insurance 401(k) with company match Direct deposit Employee assistance program Learn more about BAYADA benefits: https://www.bayada.com/benefits As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender