Commercial Strategy Manager

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Commercial Strategy Manager will play a critical role in building data-driven payor narratives that demonstrate Charlie Health’s clinical and financial value proposition to our largest health plan partners. This person will be responsible for analyzing healthcare claims data - both internal and from market sources - to develop compelling, payor-specific analyses and presentations, including rigorous ROI models that quantify the value Charlie Health delivers to health plan partners. The responsibilities of this role will also include supporting payor relationship management through QBRs and the annual account goal setting process. This position will necessitate strong analytical skills, healthcare industry knowledge, creativity in data storytelling and proactive cross-functional collaboration to deliver valuable insights to the organization. This person will be intellectually curious and eager to develop a deep understanding of payor workflows, healthcare claims data, and stakeholder relationships at a fast-paced, mission-driven organization. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and profoundly impact millions of lives. Responsibilities Analyze healthcare claims data (internal performance data and market claims sources) to build compelling payor-facing narratives that demonstrate Charlie Health’s clinical and financial value proposition Develop payor-specific ROI analyses that quantify Charlie Health's financial impact, including total cost of care reductions, avoidable utilization (ED visits, inpatient admissions, readmissions), and medical cost offsets attributable to Charlie Health's behavioral health interventions Identify, evaluate, and integrate new sources of market claims data to strengthen payor-facing analyses; demonstrate creativity in how we present and position Charlie Health’s performance to payors Create and streamline repeatable GTM processes, tools, and templates to scale commercial initiatives and ensure consistent account execution Collaborate closely with cross-functional teams (Finance, GTM, Legal, Partnerships, RCM, etc.) to negotiate health plan contracts, to identify partnership opportunities and to resolve operational & billing remediation issue Lead conversations with most important payor stakeholders, alongside Director of Commercial Strategy and VP of Payor Partnerships Assist with scaling Commercial team initiatives over time to meet the needs of Charlie Health Requirements Bachelor's Degree 4-6 years of relevant work experience 2-3 years of experience in investment banking, consulting, high-growth start-up or a similar fast-paced environment Prior healthcare exp