Crisis Supervisor

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role We are seeking an experienced and compassionate Crisis Supervisor to join our growing Crisis Management team at Charlie Health. This role will oversee a team of Crisis Managers and ensure the efficient, high-quality delivery of crisis intervention services to our clients. The Crisis Supervisor will serve as a frontline leader, providing guidance, support, and training to the Crisis Management team, while ensuring that performance standards are met. This role will also collaborate closely with the Crisis Care Delivery Manager and other department leads to maintain an effective crisis response structure. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance. Conduct performance audits on crisis interactions and documentation, offering feedback and managing performance issues as necessary. Handle client escalations and complex cases, ensuring swift resolution and positive client outcomes. Onboard, train, and support new Crisis Managers, ensuring they have the tools and knowledge to succeed. Collaborate with the Care Delivery Manager to oversee scheduling, after-hours support, and weekend coverage for the Crisis Manager team. Work cross-functionally with other department leads and supervisors to ensure effective collaboration and maintain continuity of care across the organization. Requirements Active clinical licensure (LCSW, LPC, LMFT, or equivalent) Master’s degree in a mental health field required. 2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings. Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments. Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching. Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner. Ability to work flexible hours to meet the needs of the team, clients, and programming. Work authorized in the United States and native or bilingual English proficiency Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule. Benefits Charlie Health is pleased to offer comprehensive benefits to all