Strategy & Operations Analyst, GrowthOps

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role We are seeking a Strategy & Operations Analyst to support the day-to-day operations of one of the most critical functions at Charlie Health. This is not a traditional Talent role — it’s a strategy and operations job that sits within Talent Operations. You’ll bring the analytical rigor and structured thinking of a finance or consulting background and apply it to the engine that powers our ability to grow, encompassing a diverse array of responsibilities including capacity planning, performance monitoring, cost per hire optimization, and enhancing overall operational efficiency. You’ll report directly to the Head of Talent Operations with a direct line to the CFO. This is a high-impact, high-visibility role at the intersection of data infrastructure, operational execution, and strategic decision-making. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Support the day-to-day operations of the recruiting org by contributing to scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance Maintain and continuously refine capacity planning models to forecast staffing needs and productivity targets Analyze operational data to support optimal resource allocation and utilization across recruiting teams Identify and flag headcount efficiency opportunities that drive key financial metrics including cost per hire Build and maintain workforce management reporting — including staffing models, utilization tracking, and performance analytics — to enhance recruiter productivity and accountability Support cross-functional initiatives to streamline workflows and enhance organizational effectiveness Partner with business stakeholders to align day-to-day operations with strategic objectives Leverage data visualization tools to develop executive-level reporting and data-driven insights Requirements At least 1-3+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or a strategy & operations role at a high-growth company Bachelor’s degree in Business, Finance, Economics, or a related field Exceptional analytical skills — you're fluent in Excel and comfortable building models from scratch; SQL or BI tool experience (Tableau, Hex, Power BI) is a plus Strong organizational skills and meticulous attention to detail with demonstrated ability to manage multiple projects and workstreams concurrently Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments Resourceful problem solver and strong analytica