Self Pay Associate

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements Initiate collection calls to patients or their families to collect outstanding balances Handle large volume of inbound calls regarding outstanding balances and invoices Arranging payments, or setting up payment plans, of outstanding balances Provide daily/weekly updates to leadership on collections status Manage large volumes of patient accounts each week Processing invoice and credit requests in accordance with collections guidelines Timely response to inquiries received from other departments associated with patients care Navigate and gather data from various internal sources to ensure proper balances collected Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account Requirements Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office Knowledge of medical billing practices, office policies and procedures Understanding of “No Surprises Collections Act” Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information Mathematics skills Excellent written and verbal communication skills Organizational skills Strict attention to details 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here . #LI-HYBRID Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act