Clinical Admissions Associate

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is looking for a dynamic individual to serve as Clinical Admissions Associate. The Clinical Admissions Associate will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs. We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities Demonstrate personable and competent communication skills to develop rapport with clients and referral sources Present programming information in a thorough and supportive manner to help clients gain access to care Complete virtual biopsychosocial assessments for a wide range of ages with various mental health concerns Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care Construct provisional mental health diagnoses utilizing DSM-V criteria Document client information in accordance with regulatory standards using electronic medical record Assign treatment team members and group schedules while informing staff of new admissions Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission Looking to cover the following shifts to meet the schedules and needs of our clients Monday - Friday - Must be available 12pm-8pm Sunday - Thursday - Must be available 12pm-8pm Work authorized in the United States and native or bilingual English proficiency Strong communication and interpersonal skills Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care Requirements Experience working with a wide range of ages, including children, teens, young adults, and adults clients Experience completing behavioral health assessments and admissions preferred Masters degree in mental health, social work, or related field required Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC. The expected base pay for this role will be between $50,000 and $60,000 per year at the commencement of employment. However, base pay will be determined on an indivi