Territory Account Director, Hospitals (NM, Albuquerque)

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect young people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. You’ll be responsible for growing our relationships with clinical partners and provide much-needed resources to thousands of at-risk teens and young adults. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high because every decision we make directly impacts our communities. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to not only find a career, but a calling. Responsibilities Own, manage, and expand relationships with hospitals and major health systems to continue to drive growth Identify trends in local hospitals and health systems and synthesize findings into strategic opportunities Design strategies to better support and engage referral partners across higher level of care channels Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships Fill potential gaps and monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process Attend and lead various educational meetings, marketing presentations, and networking events in a remote capacity Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals Requirements Must be located in the Albuquerque, NM area 3+ years experience selling into healthcare with a track record of success Experience pitching and working with hospitals and/or larger health systems Work authorized in the United States and native-equivalent proficiency in English Strong interpersonal, relationship-building and listening skills, with a natural, consultative style Demonstrated project management experience, successfully owning and driving tasks from initiation to completion Ability to energize, communicate, and build