Specialist, Onboarding Compliance

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Our Specialist, Onboarding Compliance will be directly responsible for HR compliance work related to our clinical staff. Our clinical workforce is expanding quickly, and each new clinical hire requires a myriad of operational and compliance tasks to be completed prior to their first day of care. The Specialist, Onboarding Compliance will shepherd new hires through these tasks, ensuring that they’re in-compliance prior to their first day of care. Clinical hires also have complex personnel files, given that they deliver care in multiple states and are reviewed regularly by state agencies. The Specialist, Onboarding Compliance will build the initial personnel file and work collaboratively with multiple departments to assure that files are complete and ready for inspection at any time. Ultimately, if you are excited about navigating and influencing complicated, operational processes related to onboarding compliance, this role may be for you. We’re excited to bring on an execution-oriented, highly motivated individual that wants to apply their HR and compliance skills to complex problems and on a high-impact team. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Manages personnel file activity from “cradle to grave” including assembling, maintaining, and deactivating files as required. Assure that all regulatory requirements are met including: Complete background checks at hire and as required, including fingerprinting and state registry checks. Job descriptions are accurate and present in each file, with all required signatures completed. Assures all required new employee orientation is complete and documented Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements Verification of required credentials, education, and experience for all new employees Documentation of all trainings required by external agencies, both at hire and ongoing Completion of initial and periodic competency assessments for all client facing staff Completion of periodic performance reviews for all staff Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments. Conducts periodic audits of employee file data for timeliness and completeness. Maintains strict confidentiality when managing sensitive employee and contractor information. Escalates issues promptly and with diplomacy and discretion. Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners. Requirements Ability to come onsite 4 days/week to the NYC-Office (Union Square).