Commercial Strategy Associate

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Commercial Strategy Associate will play a critical role in streamlining the operational functions of the team’s go-to-market strategy. This person will not only be responsible for identifying improvements but will also refine our processes for tracking end-to-end contracting and partnership management. The responsibilities of this role will impact broader payor strategy and help drive our Commercial KPIs, many of which are top organizational priorities for leadership. This position will necessitate profound attention to detail and proactive cross-functional collaboration to deliver valuable insights to the organization. This person will be intellectually curious and eager to develop a deep understanding of payor workflows and stakeholder relationships at a fast-paced, mission-driven organization. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and profoundly impact millions of lives. Responsibilities Partner with health plan stakeholders to build and develop end-to-end payor relationships Build and leverage in-depth knowledge of nuances in insurance market contracting Conduct and consolidate research related to payor workstreams and novel markets Collaborate closely with cross-functional teams (Finance, GTM, Legal, Compliance, RCM, etc.) to maintain health plan contracts Streamline development of go-to-market team processes, workflows, and tools Assist with scaling Commercial team initiatives over time to meet the needs of Charlie Health Analyze complex healthcare claims data to support competitive analysis and go-to-market strategy Support payor remediation efforts to streamline billing practices and improve revenue collections Requirements At least 2-4+ years of relevant professional experience, including 1–2 years in investment banking, consulting, or at a high-growth start-up Bachelor’s degree in Business, Finance, Economics, or a related field Strong organizational skills with demonstrated ability to manage multiple projects and workstreams concurrently Proficiency in Microsoft Office Suite, including Word, PowerPoint, and advanced Excel; proficiency in SQL and Python is a plus Exceptional written and verbal communication skills Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments Resourceful problem solver with the ability to adapt quickly to changing priorities Meticulous attention to detail and a commitment to delivering high-quality work Strong analytical mindset with the ability to synthesize data into actionable insights; experience with healthcare analytics is a plus Located within a 45-minute commute of New York City