Clinical Admissions Manager

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role We are a startup with a big vision. Your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many clients we are able to treat. You'll work hand-in-hand with our team to facilitate admissions for thousands of clients. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments. We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators Leads supervision, promoting growth and development including, but not limited to: Performance reviews Weekly one-on-one check-ins Team meetings Hiring, training, coaching, and development Developing growth plans Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming Complete monthly chart audits to ensure compliance and quality assurance Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures Handles instances of escalation, provides service recovery, and determines the best course of action Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner Present programming information in a thorough and supportive manner to help clients gain access to care Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment Construct provisional mental health diagnoses utilizing DSM-V criteria Document client information in accordance with regulatory standards using electronic medical record Assign treatment team members and group schedules while informing staff of new admissions Goal-oriented and motivated b