Group Quality Supervisor

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of 15 dedicated, passionate Mental Health Group Specialists. They are responsible for the productivity and performance of their teams with the goal of ensuring all clients have a positive, meaningful, and healing experience in groups. The Group Quality Supervisor has a master’s degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams >5 full-time equivalents previously. The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team’s performance and use data to drive decision making. They are devoted to the Charlie Health mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day. This W2 position requires full-time, flexible availability to meet the needs of our clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 9:00 am PST - 6:00 pm PST Monday through Friday with flexibility based on current needs of the role (i.e., evening groups and occasional saturday groups). We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices. Manage team of ~15 Mental Health Group Specialists, Crisis Specialists and others, including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate Review groups data to inform strategic decision making about team performance and group dynamics. Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their c