Senior FX Relationship Manager - Shipping Intermediaries

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior FX Relationship Manager - Shipping Intermediaries Ebury London - office based We are looking for a senior team member under our Partnerships vertical based in our London office, who is already familiar with FX transactions, has a strong customer service mindset, and can manage high volumes of payment requests to our Shipping Intermediary Clients across the globe. What you’ll do Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments. Execution of FX trades with multiple liquidity providers, using various different trading platforms. Handle a high volume of incoming requests via phone and email tickets from the partner. Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech Build and maintain strong relationships with both our Maritime partners and our internal departments. Assist partners in growing their existing businesses through your Ebury product knowledge Act as a team leader, manage and mentor our Partner Relationship Associates within the Maritime / Shipping vertical Experience Fluent in English Degree level education preferred Strong mathematical/analytical/legal background Strong interpersonal skills Previous customer service experience would be advantageous Proven FX knowledge - client facing and operational FX experience Proven experience in finance / FX industry in a sales / mid-office role Competencies and Characteristics Ability to work under pressure while working accurately and efficiently Fast learner with a high attention to detail Possess a positive, enthusiastic and motivated attitude Excellent written and verbal communication skills including an excellent phone manner Why Ebury? An impressive product suite including Trade Finance with more innovative and cutting edge products. International development opportunities include attending global Sales / Commercial Boot Camps. Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions. Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central London Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Lili Kormos #LI-LK1 #LI-ONSITE About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolut