Customer Quality Engineer

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route. Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization. What to Expect Gotion is seeking a dynamic Customer Quality Engineer that will be the quality interface between the customer and gotion, responsible for quality management and abnormal handling of battery cells, modules packs and containers at the customer end, ensuring rapid response to customer complaints and effective problem closure, and promoting continuous improvement within the company to enhance customer satisfaction and brand reputation. What You’ll Do Receive, evaluate and distribute customer quality complaints, establish 8D problem solving reports, and ensure that the closed loop is completed within the specified period. Organize cross-departmental failure analysis (FA) to promote root cause identification and permanent action implementation. Develop temporary containment measures for major quality accidents and supervise their implementation. Confirm, lock and collect failed physical objects and faulty parts at the customer's site in the first time to ensure the accuracy of traceability. Conduct a preliminary analysis of the faulty component (including visual inspection, conductivity testing, impedance/capacity testing, and module PACK disassembly), produce an initial on-site assessment report, and progressively narrow down the fault scope to identify the faulty component. Classify, identify, and return faulty parts to factory/aftersales point, ensuring complete handover to the internal FA laboratory. Assist the FA team in conducting validation tests and root cause analysis, track experimental data, and provide feedback to customers on the results. Establish a customer faulty parts database, regularly classify, summarize, and prevent typical failure modes. As the customer interface person, responsible for quality regular meetings, quality data reporting, and 8D report submission. Cooperate with customers to conduct annual audits (VDA6.3, IATF16949, etc.), promote internal rectification and follow up improvements. Interpret customer special quality requirements (CSR) and translate them into executable standards internally. Collect and analyze customer returns, defective products, and complaint trends, and output customer quality monthly/quarterly reports. Track customer PPM, FTT (first-pass yield), claim rate and other KPI indicators, and promote improvement projects. Utilize quality tools (SPC, DOE, etc.) to conduct process improvement. Resident or regularly visit customer sites to provide quality support, handle anomalies, coordinate rework/replacement. Maintain good communication with customer engineering/quality departments to improve customer satisfaction. What You’ll Bring Bachelor’s degree in Engineering or Material Sciences 3+ years’ experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred. Proficient in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE. Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis. Strong analytical ability using tools like Minitab, Excel, and Po