Sr. Technical Program Manager

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Role Overview As a Senior Technical Program Manager (TPM) , you operate at a company-impact level. You will lead large, complex, cross-organizational programs spanning Product, Platform, Engineering, Security, Data, and Operations. You will translate strategic priorities into structured execution plans, establish durable operating mechanisms, identify systemic risks, and ensure measurable business outcomes. This is an individual contributor role . You will not have direct reports, but you will lead through influence, judgment, and execution discipline. This role requires a high-ownership operator who builds mechanisms—not heroics—and raises the bar for how programs are run across the company. Location Requirement: This position is hybrid onsite, 5 days per week in our Vancouver, BC office . Key Responsibilities Strategic Program Leadership Own end-to-end execution of high-visibility, multi-team technical initiatives aligned to company goals. Translate ambiguous business objectives into clear program structures with defined milestones, sequencing, dependencies, and measurable outcomes. Drive alignment across engineering, product, security, data, and go-to-market stakeholders. Ensure programs deliver business impact—not just feature completion. Execution Rigor & Mechanisms Establish durable program governance frameworks and operating cadences (e.g., planning reviews, milestone tracking, risk reviews, QBR inputs). Create standardized health reporting with clear leading and lagging indicators. Improve planning accuracy, release predictability, and cross-team dependency management. Identify and eliminate systemic execution bottlenecks. Risk Management & Escalation Proactively identify technical, organizational, and sequencing risks. Develop mitigation plans with clear ownership and timelines. Escalate effectively with context, trade-offs, and decision recommendations. Protect customer impact, release quality, and business commitments. Metrics & Business Impact Define program success criteria tied to measurable business outcomes (e.g., reliability, performance, customer experience, efficiency, revenue enablement). Use data to monitor progress and course-correct early. Deliver clear, concise, executive-ready written updates. Ensure leadership has visibility into program health, risks, and required decisions. Organizational Influence Partner closely with Engineering Directors, Product Leaders, and cross-functional stakeholders. Resolve cross-team ambiguity and clarify accountability boundaries. Mentor and elevate other TPMs through best practice sharing. Contribute to continuous improvement of the TPM operating model. What Success Looks Like Within 12 months: Successful delivery of one or more company-critical initiatives with measurable business impact. Increased predictability and transparency in program execution. Clear and standardized reporting mechanisms adopted by leadership. Reduced cross-team friction and improved deli