Software Development Engineer in Test - 260415-5

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We are looking for a Software Development Engineer in Test with strong expertise in manual and exploratory testing to join our team. In this role, you will be responsible for ensuring product quality across Web, Desktop (Windows, macOS, Linux), and native mobile applications (iOS and Android). You will collaborate closely with developers, product managers, and cross-functional teams in an Agile/Scrum environment, contribute to testing strategy and release quality, and help drive continuous improvements in QA processes and product reliability. Experience 5+ years of professional experience in Software Quality Assurance with a strong focus on manual testing, including Web applications, REST/SOAP APIs, Desktop platforms, and native mobile applications for iOS and Android. Essential Responsibilities Design, execute, and maintain test cases for Web, Desktop (Windows, macOS, Linux), and native mobile (iOS and Android) applications; Perform functional, regression, exploratory, cross-platform, and end-to-end testing; Develop and maintain comprehensive test cases and testing documentation; Collaborate closely with developers, product managers, and other stakeholders to identify, prioritize, and validate testing requirements; Analyze complex issues, identify root causes, and provide clear defect documentation; Lead bug triage activities and support issue resolution with engineering teams; Validate REST and SOAP APIs and verify backend data using SQL queries; Support release validation and post-release verification activities; Communicate testing progress, risks, blockers, and quality concerns to relevant stakeholders; Contribute to continuous improvement of QA processes, testing approaches, and product quality standards; Mentor junior QA engineers and share testing best practices across the team. Qualifications 5+ years of experience in a similar QA position; Strong understanding of SDLC, QA methodologies, and software testing principles; Hands-on experience with manual, exploratory, regression, and cross-platform testing; Experience working in Agile/Scrum development environments; Experience testing REST and SOAP APIs using tools such as Postman and Swagger; Strong knowledge of defect tracking and test management tools such as Jira; Experience working with SQL databases, including writing queries to validate data and support backend testing; Experience testing native mobile applications for iOS and Android; Ability to analyze logs, browser console output, and network traffic to investigate issues; Strong communication, collaboration, organizational, and problem-solving skills; Ability to prioritize testing efforts and deliver high-quality results in a fast-paced environment; BS in Computer Science or a related technical field, or equivalent practical experience. Nice to Have Experience in test automation using tools such as Selenium, Appium, and Playwright; Basic knowledge of programming languages such as Java or Kotlin; Familia