Senior Manager, SOC Operations

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. POSITION SUMMARY We are seeking an accomplished Senior Manager of SOC Operations to oversee the Global Security Operations Centers across multiple locations, responsible for monitoring, detecting, and responding to threats impacting nearly three million endpoints within a multi-tenant environment. This leadership position requires extensive operational experience in large-scale settings, ideally within MSP or MSSP contexts, or similar managed multi-client environments. The Senior Manager will operate within a next-generation, AI-powered SOC, where they will lead and manage the response team, leveraging advanced artificial intelligence technologies to enhance detection, response, and overall security operations. The successful candidate will be responsible for advancing operational excellence through the training and development of analysts, automation of routine tasks, proactive threat hunting, identifying and implementing improvements in tools and processes, and maintaining robust customer engagement to ensure exceptional service delivery and outcomes. This role is instrumental in scaling SOC capabilities while upholding precise and swift response times and driving ongoing enhancements in a rapidly evolving threat landscape. Qualified candidates who demonstrate strategic vision in building high-performing teams, optimizing operations through automation, and delivering superior customer outcomes in managed environments are encouraged to apply. KEY RESPONSIBILITIES Response Team Operations: Oversee day-to-day operations of a multilocation, global 24/7 SOC, monitoring ~3 million endpoints, including post AI investigation human response, incident response, escalation processes, and performance metrics/KPIs across shifts and global teams. Team Development & Training: Recruit, mentor, and train SOC analysts and team leads, develop career progression paths, conduct regular skills assessments, and deliver ongoing training on tools and best practices. Process Automation: Identify and implement automation opportunities (e.g., via scripting, SOAR platforms, or custom playbooks) to reduce manual workload, improve efficiency, and minimize response times. Threat Hunting & Proactive Defense: Actively assist with and lead threat hunting initiatives; collaborate with analysts to hunt for advanced persistent threats, refine and optimize detection rules and alerting and continuously tune customer environments. Continuous Improvement: Evaluate and recommend enhancements to SOC tools, technologies, processes, and workflows; drive initiatives to mature the SOC and adapt to emerging threats. Customer Engagement: Serve as a key point of contact for customer escalations; deliver incident reports, threat briefings, and service reviews; ensure a premium customer experience through proactive communication and alignment with metrics in a multi-client environment. Daily Management: Manage shift coverage, compliance reporting, and cross-functional c