Field Implementation Consultant (Golf)

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Field Implementation Consultant to join our Launch Services Golf team! Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. As a part of the team, your contribution will have a direct impact on some of our largest customers’ quest to enter the cloud era. Please note, there is a component of this role that requires travel. You are therefore required to possess a valid passport, driver's license, as well as have access to a vehicle to operate in this role. What you’ll be responsible for: - Acting as the implementation’s technical main point of contact for our customers. - Providing remote and in-person implementation & support to our customers across all of NoAM - Delivering remote and onsite implementation & technical support services to customers who purchased a field package. - Managing your own segment of customers through the onboarding process and ensuring timely completion. - Consistent communication with the customer on the status of the implementation and send reminders of upcoming training dates - Updating customer records in our CRM and other web-based tools to reflect project updates and timelines - Working closely and coordinating with internal and external resources to complete project-related tasks, such as the hardware installation, software integrations, etc. - Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution. - Working closely with other members of the Launch Services team, as well as the Manager and Team Lead, to best handle day-to-day situations to better customer experiences. - Ensuring great customer satisfaction ratings. What you need to bring: We’re a team of 20 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to work with incredible people every day, you have come to the right place. We're looking for a candidate who has experience with the following: - Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software. - Strong knowledge of the Golf Industry - Intermediate knowledge of network infrastructures in a business environment. - 3+ years of customer service experience in a technical support role. - Excellent verbal and written communication skills in English. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. - Polished presentation with impeccable people skills: ability to work with C-Level executives in person. - Ability to handle multiple implementation projects at various phases in their customer journey. - Ability to convey a customer-focused attitude. - Proven troubleshooting skills. - Ability to manage technical escalations of at-risk accounts and identify opportunities for growth. - Flexibility in your schedule to work: travel expected approximately 60% of the time. Even better if you have, but not necessary: - Experience with the Retail, Hospitality or Golf industries - Technical background and experience in POS, SaaS, networking and/or software. - Understands the sales cycle and customer journey in a SaaS environment. - Experience with Hubspot - Experience with ChurnZero We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible w...