Senior Analyst, Data Operations & Analytics

Purpose of the role: Facilitate teams across the company to make informed decisions based on data, rather than on intuition. Lead complex analytical projects with multi-level dependencies, diverse stakeholder base and unclear paths to solution. Please note: As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. Role: - Lead the process of gathering requirements and translating complex business problems into structured, scalable quantitative analyses. - Partner with functional departments to extract strategic insights from analytical outputs, shape high-impact business recommendations, and deliver them through compelling narratives and comprehensive visualizations. - Guide collaboration with stakeholders and team members to design accurate, scalable, and business-relevant datasets, reports, dashboards, and analyses for both operational and strategic initiatives. - Design robust data models using techniques such as Kimball/dimensional data modelling. - Oversee and optimize data reconciliation/manipulation processes, proactively identifying opportunities for automation, data quality improvement, and integrity/consistency checks. - Champion data governance by embedding best practices into workflows and mentoring stakeholders on discovering, accessing, and effectively leveraging data assets. - Play a key role in advancing internal event tracking and A/B testing systems through continuous improvement and innovation. - Develop predictive and classification models to support strategic initiatives across Product, Customer Success, and Marketing domains. - Mentor junior colleagues on best practices in analytical research, dashboard development, and data storytelling to ensure high-quality, impactful outputs. - Report to the Senior Manager, BI & Analytics. AND A LITTLE BIT OF.... - Stay up to date with developments, innovations, and trends in data, including state-of-the-art machine learning models and large language models (LLMs). - Contributing as part of the wider team to achieve organizational objectives, even if this means doing things that aren’t strictly within the scope of your role. What will make you successful: - Your analysis is not only reliable, accurate, and well-structured, but also demonstrates strategic insight and drives decision-making at a senior level. - You proactively engage with stakeholders to understand and align with their priorities, and you can clearly articulate the broader business context behind each request. - You lead cross-functional collaboration by identifying key contacts across departments and facilitating knowledge sharing to deepen subject matter understanding. - You have expert-level knowledge of data sources across domains (e.g., Product, Marketing) and subdomains (e.g., Product → Storefront), and can guide others in selecting, interpreting, and applying the most relevant data and metrics. Experience needed: - 3+ years of experience as a Data Analyst or in a similar role within analytics, business intelligence, or data science, with a track record of driving measurable business impact. - Strong business acumen and the ability to independently translate complex business needs into robust data requirements and actionable insights. - Advanced proficiency with Python and SQL. - Advanced proficiency with Kimball/dimensional data modelling. - Advanced proficiency with Looker and the use of LookML to design Explores and dashboards. - Familiarity with other modern BI tools such as Tableau or Power BI, with a focus on designing scalable and intuitive dashboards. - Deep understanding of probability theory, statistical inference, and experimental design, including hands-on experience designing, running, and interpreting A/B tests. - Solid foundation in mathematics, including combinatorics, calculus, and mathematical logic. - Proven ability to communicate findings and recommendations effectively using MS Excel and PowerPoint