Chief Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Chief Architect is a senior Professional Services leader and enterprise technical authority responsible for shaping, governing, and assuring NICE’s most complex and strategically critical customer engagements (e.g. tier‑1 enterprise programmes). This role combines consulting‑grade leadership with deep technical authority, owning solution direction across pre‑sales, delivery, and post‑go‑live phases. It exists to de‑risk large programmes, protect long‑term customer outcomes, and ensure what NICE sells, designs, and delivers stands up to enterprise, regulatory, and operational scrutiny. The Chief Architect operates as: A trusted advisor to customer CTOs / Chief Architects A senior consulting leader within Professional Services The final architectural authority across multi‑year, multi‑vendor programmes This is not a hands‑on implementation role and not a junior Lead Architect position. It is equivalent to a senior consulting / architecture leadership role in a top‑tier systems integrator. How will you make an impact? Professional Services & Consulting Leadership Act as a senior consulting leader within NICE Professional Services for enterprise and complex accounts. Shape and oversee complex transformation programmes, not just individual implementations. Provide direction, assurance, and challenge to delivery teams where programmes drift from architectural, contractual, or outcome‑based intent. Own architectural positioning in statements of work, ensuring scope, assumptions, and dependencies are realistic and defensible. Support Services leadership in managing programme risk, delivery credibility, and executive confidence. Work with Partners and SIs as a peer‑level authority, setting boundaries and governance expectations. Pre‑Sales Leadership & Deal Shaping Commitments are technically and operationally deliverable Designs align to NICE’s true product capabilities and roadmap Delivery risk is surfaced early, not post‑signature Actively engage in strategic pursuits, large bids, and public‑sector procurements. Lead architecture‑level deal assurance, ensuring: Engage directly with customer CIO / CTO / Chief Architect stakeholders as a consulting peer. Prevent over‑commitment by introducing enterprise‑grade architectural governance early. Architecture Authority Across Delivery & Operations Target architectures, integration strategies, and migration approaches Security, data, resilience, and non‑functional designs Serve as final architecture authority for NICE on assigned strategic accounts. Review and approve: Support resolution of high‑risk architectural challenges during delivery. Ensure consistency between what is sold, what is delivered, and what is supported long‑term. Cross‑Functional Enterprise Leadership Operate horizontally across Sales, Professional Services, Product, Engineering, Cloud Ops, Support, and Partners. Translate enterprise and public‑sector requirements into clear, prioritised input for Product and Platform teams. Resolve ambiguity around ownership, responsibility, and decision‑making at architecture level. Represent Professional Services and customer reality in senior internal forums when required. Governance, Risk & Public‑Sector Readiness Lead architecture‑level consideration of security, data protection, compliance, and regulatory constraints. Own architectural risk assessments on strategic programmes