DevOps Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment. How will you make an impact? Key Responsibilities • Design, develop, and maintain continuous integration and continuous deployment pipelines. • Help build and support software-defined infrastructure solutions. • Coordinate build and release activities with internal stakeholders across engineering and related teams. • Develop and implement automated quality gates and release controls. • Partner with teams to define and improve code quality metrics and measurement practices. • Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency. • Promote DevOps best practices through collaboration with engineering, operations, and other technical teams. • Manage day-to-day operations of build systems, deployment pipelines, and source control platforms. • Perform ongoing maintenance, support, and upgrades for DevOps tools and systems. • Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team. Required Qualifications • 2+ years of experience working with Git-based source control systems, preferably GitHub. • 1+ year of experience writing Python, Shell, or similar scripting languages. • 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies. • 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms. • 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms. • Strong understanding of code promotion methods, build automation, and branching strategies. • Experience building Docker containers and supporting Docker-based microservices. • Experience working with Windows Server environments, including IIS and .NET deployment patterns. • Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia. Preferred Qualifications • Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments. • Experience supporting large-scale R&D or engineering organizations. • Familiarity with modern infrastructure automation and release governance practices. • Familiarity with container orchestration concepts such as Kubernetes. • Familiarity with Grafana-based monitoring and log management tools. • Familiarity with security scanning and shift-left security practices in CI/CD pipelines. • Experience with Ansible or similar configuration management tools. • Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core. Core Competencies • Strong troubleshooting, problem-solving, and debugging skills. • Ability to build environments, systems, and technical solutions from the ground up. • Quick learner with strong adaptability in changing environments. • Service-oriented mindset with a focus on supporting internal engineering customers. • Strong collaboration skills and team-oriented approach. • Ability to manage multiple priorities and deliver work on schedule. • Eagerness to learn from experienced team members and grow technical skills. Automation & AI Mindset The Build and Deploy team operates with a core belief: if a process is manual and repeata