Lead DevOps Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment. How will you make an impact? Key Responsibilities • Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments. • Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization. • Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems. • Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices. • Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability. • Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration. • Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement. • Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity. • Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms. • Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues. • Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team. • Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices. • Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals. Required Qualifications • 5+ years of experience working with Git-based source control systems, preferably GitHub. • 4+ years of experience writing Python, Shell, or similar scripting languages. • 2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies. • 4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms. • 3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms. • Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes. • Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance. • Experience building, deploying, and supporting Docker containers and Docker-based microservices. • Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models. • Experience working with Windows Server environments, including IIS and .NET deployment patterns. • Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia. Preferred Qualifications • Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments. • Experience leading DevOps transformation or platform modernization initiatives. • Experience supporting large-scale engineering or R&D organizations. • Familiarity with container orchestration concepts such as Kubernetes. •