Senior End Client Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a skilled and forward-thinking End User Computing Architect (EUC Architect) to design, support, and maintain the end-user computing architecture across the organization, with a strong focus on macOS management using Microsoft Intune. The role is responsible for defining and supporting endpoint platforms including macOS, Windows, and Linux, managing device lifecycle, application delivery, security policies, and user experience. The position also provides third-tier technical support for complex endpoint issues and works closely with global IT teams to ensure a secure, scalable, and consistent digital workplace. How will you make an impact? Design and maintain the end-user computing architecture, with strong focus on macOS device management using Microsoft Intune. Manage the macOS device lifecycle, including enrolment, configuration, patching, compliance, and decommissioning. Implement and maintain macOS management policies in Intune, including configuration profiles, compliance policies, and security baselines. Manage Apple Business Manager (ABM) integration with Intune Automated Device Enrollment (ADE). Deploy and manage macOS applications via Intune, including packaging, deployment configuration, and troubleshooting installation issues. Implement macOS security controls, including FileVault, Gatekeeper, and device compliance policies. Provide third-tier support for complex endpoint and device management issues. Support cross-platform endpoint management and support across macOS, Windows, and Linux environments. Work closely with global IT teams, security teams, and service desk to ensure consistent architecture and service delivery. Design and implement device compliance and security policies aligned with enterprise standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. Have you got what it takes? 5+ years of experience in endpoint management, including enterprise macOS environments. Proven experience in endpoint architecture or senior endpoint engineering roles, responsible for designing and implementing scalable device management solutions. Strong hands-on experience managing macOS devices using Microsoft Intune in enterprise environments. Experience designing and implementing endpoint management architecture for global organizations. Experience integrating Apple Business Manager (ABM) with Intune Automated Device Enrollment (ADE). Experience working in large-scale environments supporting thousands of endpoints. Experience defining endpoint strategy, roadmap, and technology direction. Strong experience with Windows endpoint environments; experience with Linux endpoints is an advantage. Experience designing and implementing VDI solutions, including Windows 365 (Cloud PC) and/or Azure Virtual Desktop (AVD), with focus on scalability, performance, and user experience. Architectural & Technical Skills Ability to design, own, and evolve endpoint management architecture, including device lifecycle, provisioning, security controls, and application deployment strategies. Experience defining and enforcing enterprise endpoint standards, policies, and best practices. Strong expertise in macOS management using Microsoft Intune, including: Configuration profiles Compliance policies Device restrictions FileVault encryption enforcement and key escrow macOS application deployment and packaging (PKG) Strong understanding of Apple ecosystem integration, including ABM and enrollment flows. Ability to design secure endpoint solutions aligned with Zero Trust principles and enterprise security frameworks. Experience designing scalable and resilient endpoint solut