Senior DevOps Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we played to win. We set the highest standards and executed beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? NiCE enables organizations to address today's consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world's leading cloud customer experience platform. The CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at a scale. We are looking for a Senior DevOps Engineer to join our CSA Infrastructure team. In this role, you will own and evolve the CI/CD pipelines, cloud infrastructure, observability, and operational excellence of our analytics and AI services, working closely with development, QA, security, and product teams. How will you make an impact? Design, operate, and evolve cloud infrastructure on AWS, ensuring high availability, security, scalability, and cost efficiency Drive Infrastructure-as-Code quality and consistency across multiple environments (dev, test, staging, production) and services Own and improve CI/CD pipelines end-to-end — from source control to automated build, test, security scanning, quality gates, and multi-environment deployment Lead troubleshooting of complex production issues and drive root-cause analysis, feeding learnings back into runbooks and automation Build and improve observability — dashboards, metrics, alerting, log aggregation, and SLO/SLI definitions for production services Champion security and compliance — least-privilege access, secrets management, encryption, vulnerability remediation, and multi-tenant isolation Manage release processes, environment promotion, and cross-service dependency tracking Drive cost optimization and FinOps practices across cloud workloads Mentor engineers on cloud and DevOps practices, and influence architecture and best practices across teams Continuously evaluate and adopt new tools, technologies, and AI-driven automation to improve developer experience, reliability, and deployment velocity Have you got what it takes? BSc in Computer Science, Computer Engineering, Software Engineering, or equivalent practical experience 5+ years of hands-on experience as a DevOps Engineer or in a similar role Strong expertise with AWS services — compute (Lambda, ECS/Fargate, EC2), storage (S3), networking (VPC, API Gateway, Route53), data services, IAM, KMS, CloudWatch, and Secrets Manager (Azure experience is an advantage) Strong programming and scripting skills in Python — production experience writing automation, tooling, and Infrastructure-as-Code, not just consuming libraries Extensive experience with Infrastructure as Code — AWS CDK, CloudFormation, or Terraform; comfortable with multi-account / multi-region deployments Strong experience designing and operating CI/CD platforms — Jenkins, GitHub Actions, or similar; Groovy scripting is a plus Hands-on with containers and Docker — authoring efficient multi-stage Dockerfiles, image scanning, and registry hygiene Solid understanding of cloud-native architectures, serverless workloads, and distributed systems Hands-on experience with monitoring, logging, alerting, and observability platforms — CloudWatch, Grafana, Prometheus, or equivalent Solid Linux experience — system troubleshooting, performance tuning, and operational best practices Strong understanding of security, encryption, and complia