Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a proactive, delivery-focused Client Services Project Manager to support the successful execution of client-facing programs and projects for Proactive AI Agent—a cloud-hosted conversational platform that leverages AI/NLP/ML to help global brands transform customer journeys across digital channels. In this role, you will operate in a governance and delivery assurance capacity across pilots, Proof of Value (PoV), and Proof of Concept (PoC) initiatives . Your primary focus will be on reviewing and validating project plans, timelines, status, risks, issues, and remedial actions to ensure alignment with target launch dates, ARR objectives, and sales close milestones. You will contribute accurate, executive‑ready reporting across project and program views and act as a key interface for delivery cadence, transparency, and stakeholder alignment. Overall program strategy and execution direction are set by leadership and owned by the Principal Project Manager, responsible for translating strategy into portfolio‑level execution frameworks. This includes driving operational excellence, defining governance cadences, and establishing tooling and process standards across Monday.com, Jira, and Confluence, as well as leading continuous process improvement and change management in partnership with functional leaders. You will work closely with the Principal Program Manager to provide independent oversight and delivery assurance, helping ensure project plans and status are credible, risk‑aware, and decision‑ready throughout the lifecycle from qualification through launch, without directly owning execution or defining program strategy. How will you make an impact? Provide program-level governance oversight and delivery guidance across full lifecycle delivery (initiation → planning → execution → launch readiness → closeout) across multiple concurrent client projects/programs, ensuring adherence to best practices and delivery discipline. Partner closely with the Principal / Lead Project Manager and delivery owners to support and guide project teams in defining project scope and objectives; translate requirements into executable workstreams and delivery plans. Review, challenge, and validate detailed project schedules and plans to ensure milestones, dependencies, risks, and launch readiness activities are accurate, realistic, and aligned with reported project status. Partner closely with The Principal / Lead Project Manager in maintaining program‑wide visibility across multiple opportunities and workstreams, identifying cross‑project dependencies, risks, and delivery trends while promoting quality, diligence, and stakeholder alignment. Utilize industry best project management practices, techniques, and standards throughout project execution (Agile/Waterfall/hybrid as needed). Measure project/program performance to identify areas for improvement. Actively reconcile project plans vs reported status , ensuring risks, issues, and remediation actions are accurately reflected in program reporting. Perform business operations analysis to identify delivery friction, quantify impacts, and implement process improvements that increase predictability, quality, and throughput. Build and maintain integrated project/program plans, schedules, RAID logs, action trackers, and delivery documentation aligned with SOW/requirements and internal operating model. Drive strong project/program governance: streamline workflows, enforce accountability across stakeholders, and lead clear escalation paths when risks/issues threaten delivery. Operate and optimize program management tooling (e.g., Monday, Jira) to maintain a single source of truth a