Principal Software Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role Own the end-to-end architectural vision for a flagship enterprise product used by millions worldwide. Reporting to the Director of Engineering, you sit at the intersection of technology strategy and hands-on execution — driving scale, resiliency, and AI-first innovation while working closely with engineering leaders and scrum teams. How You Will Make an Impact Own E2E Architecture. Lead architectural design across the full stack — from data ingestion and API design to event-driven orchestration and multi-tenant SaaS delivery — ensuring coherence and quality as the product evolves. Drive Scale & Resiliency. Architect systems built to withstand failure, not just perform under ideal conditions. Own scale and resiliency outcomes end-to-end: capacity planning, failure mode analysis, SLA/SLO definition, observability instrumentation, and post-incident architectural improvement. Apply patterns such as circuit breakers, bulkheads, and graceful degradation at enterprise scale. Lead AI Transformation. Champion Agentic AI adoption — autonomous agent orchestration, multi-agent workflows, LLM integration pipelines, and AI harnessing frameworks — embedding intelligence natively into the product architecture. Partner with product and engineering leadership to identify AI opportunities and define the architectural patterns that make them viable and maintainable at scale. Foster Innovation. Continuously evaluate emerging technologies — AI/ML frameworks, cloud-native services, OSS ecosystems — and drive purposeful adoption where it delivers measurable impact. Multiply Engineering Excellence. Mentor engineers, conduct architecture reviews, and cultivate a culture of technical rigour and pragmatic problem-solving. What You Bring Core Experience 17+ years in software engineering, including 5+ years in enterprise software and 5+ years as a Principal or Staff Architect. Hands-on engineering depth across Java, Python, and full-stack development — comfortable writing, reviewing, and reasoning about production code at any layer of the stack. Proven experience designing and driving high-performance, highly available, and horizontally scalable enterprise-grade systems serving millions of concurrent users. Hands-on experience with serverless architectures — FaaS, event-driven patterns, and cloud-native services at scale. Deep expertise in public cloud platforms (AWS) and cloud-native architecture. Strong command of software design patterns — distributed systems, event-driven architecture, CQRS, saga patterns, and microservices — with the judgment to apply them appropriately. Experience building and operating multi-tenant SaaS products on public cloud. Solid performance engineering background: load modelling, benchmarking, bottleneck resolution in distributed systems. Security & Compliance Deep understanding of security architecture principles — zero-trust design, defence-in-depth, least-privilege access, and secure-by-default patterns applied at the system and API level. Secure SDLC ownership: threat modelling, static and dynamic code analysis, vulnerability and dependency scanning, penetration testing, and security gate integration into CI/CD pipelines. Experience securing multi-tenant SaaS platforms — including data isolation, tenant boundary enforcement, secrets management, and encryption at rest and in transit. Familiarity with AI-specific security concerns — prompt injection, model poisoning, data leakage through LLM context, and guardrails for Agentic AI systems operating with elevated permissions. Working knowledge of enterprise compliance frameworks (SOC 2, ISO 27001, GDPR) and the ability to translate compliance requirements into concrete archit