Technical Operations

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management: ● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service ● Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc. ● Responsible for setting up the maintenance contracts to ensure the risk mitigation ● Implement the Energy management programs to reduce the cost on utilities ● Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential ● Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc ● Ensure energy management, saving opportunities, risk management & engineering systems audits. ● Recommend continuous quality improvement practices and implement Industry Best Practice operations ● Review existing operations regularly to reduce costs and improve operational standards ● 24/7 emergency call support and site attendance is required ● Develop and implement a facility management program including preventative maintenance and life-cycle requirements ● Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment ● Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff ● Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department ● Continuous optimization of processes, tools and documentation ▪ Stakeholder Management: ● Develop and sustain a high-quality well motivated team ● Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out ● Manage and coach team ● Provide technical advice and guidance for site delivery team ● Ensure high staff morale, trust and work ethics ● Build and maintain an environment that supports teamwork, co-operation and performance excellence within team ▪ Co