Area Manager, Warehouse Operations

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Area Manager We're looking for an Area Manager to join our growing team. In this role, you will play a pivotal role in leading a team within our Returns Warehouse, ensuring the efficient execution of daily operations while maintaining the highest standards for safety, quality, and performance. You will manage, develop, and motivate a team of associates and leads, implementing process improvements and driving continuous growth. Your leadership will directly impact operational goals, and you will have the opportunity to help shape the future of our fulfillment network. Responsibilities: Lead, mentor, and motivate a team of associates and leads, ensuring high levels of employee engagement, performance, and safety throughout daily operations. Oversee the fulfillment center's day-to-day activities, including meeting productivity requirements, achieving business objectives, and maintaining the customer experience. Support all safety programs and ensure OSHA compliance to provide a safe work environment for all associates. Proactively identify, lead, and execute process improvement initiatives using Lean tools, Kaizen, and Six Sigma methodologies to increase efficiency and reduce costs. Collaborate with other Area Managers to balance labor and ensure that all shifts are optimized for efficiency and meeting team goals. Review weekly work forecasts and track key performance indicators (KPIs) to ensure daily production targets are met. Train, support, and develop your team to enhance skillsets, resolve challenges, and ensure a smooth workflow. Uphold all compliance policies, including food safety and general regulatory standards, within the operations. Perform additional duties as required to ensure successful operation of the fulfillment center. Qualifications: Required: 2+ years of leadership experience in a warehouse, logistics, or fulfillment environment. Bachelor’s degr