QC Manager, Hardlines (India)_ North

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. QC Manager, Hardlines Responsibilities Collaborate with Quality Assurance, Sourcing, Merchandising and most importantly the suppliers to embed quality checkpoints at an early stage to ensure the quality of the products throughout the whole process. Lead supplier quality and compliance assessment and guiding the supplier on best practices. Lead the interpretation of in-process and analytical data to make quality evaluations, recommend actions for improvements, and assure resolution. Be able to present on-site to supervise supplier QC personnel or self-perform QC actions for troubleshooting or continuous improvement. Conduct regular inspections and audits to identify and address quality issues promptly. Collaborate with stakeholders to resolve quality-related issues and implement corrective actions as needed. Be responsive to the customer complaints related to Product Quality & accordingly address the issues to the suppliers & suggest remedies. Proactively responding to all the Quality & returns related communications and closely monitoring quality to reduce the Return percentage. Utilize and apply basic data-analysis tools such as SPC and Pareto Charts in review of data to drive process and/or continuous improvement. Support the implementation of Quality Management System with HQ Quality Assurance. Qualifications Required: Bachelor's degree in science or engineering or relevant field 8+ years of proven experience in quality control. Ideally in furniture or home goods industries. Quality control experience in a manufacturing environment and/or field quality experience would be a plus. Strong knowledge of quality control methodologies, tools, and best practices. Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners Be able to travel >50% of the time Demonstrated auditing and corrective action proficiency. Demonstra