QC Manager, Cookware/Kitchenware

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE QC Manager, Cookware/Kitchenware We are seeking a QC Manager, Hardlines to join our growing team. Quince is a US-based, hyper-growth tech retail start-up experiencing 100%+ YoY growth and serving millions of users each month. Backed by over USD 500 million in funding, we continue to scale rapidly. In this role, you will oversee factory audits, manage end-to-end inspections for hardgoods like Furniture and Lighting, and lead our quality engineering standards across a global supply chain to ensure every product meets our high benchmarks. Responsibilities Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods. Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement. Investigate and address quality-related issues, including customer complaints and non-conforming materials. Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation. Qualifications Required: Bachelor's degree in science or engineering or relevant field 5+ years of proven experience in quality control. Ideally in consumer goods or retail industries. Quality control experience in a manufacturing environment and/or field quality experience. Strong knowledge of quality control methodologies, tools, and best practices. Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners Demonstrated proficiency in root cause analysis as applied in a manufacturing environment. WHY QUINCE? Joining Quince means being p