Embroidery Production Supervisor

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Quince is hiring an Embroidery Supervisor to build and own our in-house embroidery program from the ground up at our West Coast 1P warehouse. This is a true zero-to-one role — you will select the equipment, source the tooling, write the SOPs, and drive the operation to scale. Your goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over the course of 6 months. You will report to the Decoration Operations Manager and partner closely with the Decoration Program Manager to ensure the program launches on time, to standard, and is built to grow. Responsibilities Partner with Operations Manager to launch the end-to-end launch of the embroidery program — from blank floor space to production capability within 1 month. Responsible for managing performance and attendance of each associate on the decoration team to meet targets established by the Operations Manager. Participate in the evaluation and procurement of all equipment and tooling (multi-head machines, hoops, frames, backing, threads). Work with the Operations Manager to develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets. Own onboarding and training for a team of 15+ operators — bring them to production-ready performance fast. Partner with Operations Manager on the hiring process. Partner with Operations Manager to adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months ensuring 99% on time delivery and quality acceptance. Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes. Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse. Work with the Decoration Program Manager to verify new products for feasibility, material compatibility, and logo pla