Quality Assurance Analyst

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps. What You’ll Do: Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units Maintain forms, documents, and Standard Operating Procedures (SOP’s) Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis) Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality Partner with PMO and Engineering on automation and enhancements to processes Assess project risks, identify contingency actions, and develop/manage a risk plan Communicate ongoing project health with key stakeholders and business leadership Monitor and manage staffing levels for QA processes Create detailed reporting for product and process performance and deliver results in the appropriate cadence Establish and maintain an effective Feedback loop with stakeholders and business unit leaders Maintain an awareness of and act in accordance with team goals and business unit policies Support special projects and seek efficiencies within QA processes QA production support when necessary What You’ll Need: Must have work experience in the financial industry, with a strong understanding of banking products Self-motivated and able to work independently, applying analytical skills required to manage multiple tasks Strong understanding of SoFi products assigned to along with compliance, operational, and risk mitigation Understanding of statistical and targeted loan sampling concepts Strong written and verbal communication skills Ability to work independently, self-motivated Ability to work and accomplish goals with minimal supervision Ability to multitask and manage competing priorities Must be detail-oriented with an ability to work in a fast-paced environment Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Nice To Have: Experience in Investment Banking Experience in the Mortgage Industry as a Mortgage Loan Officer or in Underwriting Experience in working with 3rd party vendors/partners in a Relationship Management capacity Consumer Quality Control or Credit Underwriting experience preferred Bachelor's degree is preferred, but a combination of education and experience may be considered in lieu of a degree Decision-making skills (experience making decisions, uncovering needs) 3+ years of working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individua