Senior Business Operations Analyst

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: This is an exciting opportunity to join a growing Collections Center of Excellence (CCoE) team that has developed strong partnerships and working relationships with other key functional areas. The Senior Business Operations Analyst will be an integral member of the CCoE team, and will provide thought leadership to shape the strategy of the partner Ops teams. This person will partner with other analysts to lead the analysis, reporting, and modeling validation to develop and interpret information. Driving data-led operational decision-making, policy/procedure formation, growth management, and other managerial functions are core to this role. In addition to strong analytical skills, this person will need exceptional communication skills and relationship skills in order to turn ideas into reality. This Senior Business Operations Analyst will be part of the Business Planning & Analytics (BP&A) team within CCoE. This is a critical role that will develop new MIS Tableau reporting and analytics used to improve efficiency and effectiveness, while pursuing enhanced performance across all of the Collections life cycle focused on the Member experience. This person will report directly to the head of BP&A’s MIS Manager and serve as a senior analyst to create, improve and interpret new MIS Tableau reporting used to drive the Credit Card, Personal Loan and Student Lending Businesses The ideal candidate will possess an analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi Technologies' overarching strategic goals relative to loss prevention. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi Technologies. What you’ll do: Must possess extremely proficient SQL skills that are used on a daily basis Build and maintain complex Tableau dashboards on a regular basis Responsibilities include preparing Google Slide presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders Develop and help team optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders Help lead the entire project lifecycle for complex data analysis, requirements gathering and creation of new production reporting Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers Build strategic relationships with operations leaders to establish shared goals and deliver analytics and insights in a fast-paced and ambiguous environment. Enhance and develop strong team culture and provide mentorship to members of the team. Analyze data from various sources to compile a comprehensive picture of the overall business operational performance Develop periodic repor