Senior Director, Business Operations - SoFi Tech Solutions

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a Senior Director, Strategy & Business Operations to serve as a strategic partner to the President of SoFi Tech Solutions (STS), helping scale one of the company's most important growth businesses. SoFi Tech Solutions powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions. As STS continues its next phase of growth, this leader will help drive business performance, strategic planning, organizational effectiveness, and operational rigor across the business. Reporting directly to the President of STS, this role serves as a strategic thought partner and execution leader, helping shape the long-term direction of the business while driving operational excellence. The Senior Director will lead structured problem-solving efforts on the most critical opportunities and challenges facing STS, including growth strategy, market expansion, product investment decisions, competitive positioning, organizational effectiveness, and business performance. This leader will combine rigorous analytical thinking, exceptional executive communication, and AI-enabled ways of working to accelerate decision-making and execution across the organization. The ideal candidate is equally comfortable developing a market-sizing model, building a Board presentation, facilitating executive decision-making, leading a cross-functional strategic initiative, or designing the operating mechanisms that ensure the organization executes against its highest priorities. What you'll do: Strategic Planning & Business Analysis Partner directly with the President of STS on the highest-priority strategic questions facing the business. Lead structured problem-solving efforts to evaluate growth opportunities, investment decisions, market expansion strategies, operating model evolution, and organizational priorities. Develop executive-level business cases, including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments. Synthesize complex internal and external data into actionable insights and strategic recommendations. Drive cross-functional analyses that inform product, commercial, technology, and operational decision-making. Monitor industry trends, competitive dynamics, emerging technologies, and client needs to proactively identify risks, opportunities, and strategic recommendations for the business. Business Performance & Strategy Execution Drive annual planning, long-range planning, investment prioritization, and operating reviews across STS. Establish and manage business performance frameworks, including executive scorecards, KPIs, dashboards, and operating metrics. Translate business performance insights into actionable recommendations that improve growth, profitability, client outcomes, and operational efficiency. Ensure strategic priorities are translated into measurable outcomes, clear ownership, and execution plans. Identify and resolve execution risks, dependencies, and organizational bottlenecks that impact business performance. Executive Enablement & Leadership Effectiveness Serve as a trusted advisor and thought partner to the President, extending leadership leverage and enabling focus on the highest-imp