Customer AI Strategist, EMEA

About the Position Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our Marketing Services team, we’re looking for a seasoned, client-facing Customer AI Strategist to guide enterprise marketers across Europe through their AI Marketing journey. In this role, you will be a trusted consultant and advisor to senior stakeholders at some of the world’s largest brands. You will lead customers in building and implementing AI Marketing strategies that drive measurable results across diverse markets. If you thrive at the intersection of data, strategy, and storytelling—and love shaping business transformations within the evolving European regulatory and tech landscape—this role is for you. What You’ll Be Doing Strategic AI Marketing Advisory – Serve as a senior advisor to customer executives, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact. EMEA Customer Relationships – Own strategic relationships with key enterprise accounts across the region, delivering executive-level insights, quarterly business reviews (QBRs), and tailored optimization plans that drive retention and growth. Market Intelligence – Stay ahead of AI, SaaS, SEO, and marketing technology trends—specifically regarding European market dynamics—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts. Innovation & Best Practices – Identify and codify patterns from customer engagements to shape Bluefish’s global best practices, thought leadership, and playbooks for AI-powered performance. Cross-functional Partnership – Collaborate with our NYC-based business operations and Berlin-based engineering teams to bring customer feedback into product strategy, ensuring alignment between European customer needs and Bluefish’s roadmap. Operational Excellence & Scalability – Responsible for designing and implementing scalable internal operational playbooks. You will streamline delivery processes to provide high-quality, high-value strategic outputs for clients with increased speed. Product Strategy Partnership – Act as the "voice of the customer" for our engineering and product teams. You will translate frontline client challenges into product feedback/requirements, helping prioritize features that solve real-world AI marketing hurdles. Qualifications 5+ years of relevant experience owning customer relationships in senior client-facing roles (e.g., management consulting, technical account management, or strategic agency roles) within a SaaS or high-growth tech environment. Data-Driven Strategy – Strong experience in data analysis and optimization; you can translate complex datasets into clear, actionable recommendations for C-suite stakeholders. AI Fluency – Familiarity with prompt engineering and large language model (LLM) behavior is a major plus. Technical Literacy – Proficiency with analytics tools (e.g., Excel, SQL, BI dashboards) and an understanding of the modern marketing tech stack. Communication Excellence – Exceptional presentation skills with the ability to navigate complex organizational structures and influence both technical and non-technical stakeholders. Adaptability & Grit – Demonstrated resourcefulness in a fast-paced startup environment; you are comfortable navigating ambiguity and "rolling up your sleeves." Education – Bachelor’s degree in a technical, business, or finance-related field preferred. Language Skills – Fluency in English is required; proficiency in French, German, or other European languages is a plus. Nice to Haves Search Background – Experience in SEO (keyword strategy, organic growth) or Search Generative Experience (SGE) optimization. Digital Marketing – Prior roles in performance marketing, marketing operations, or conversion rate optimization (CRO). Regulatory Awareness – Basic understanding of the European AI Act and GDPR considerations as they relate to marke