Agency Account Manager

About the Position We are looking for an Account Manager with experience supporting Advertising Agencies in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth. You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from our platform and navigate today’s fast-evolving AI-driven marketing landscape. Working closely with Agency colleagues and cross-functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships. What You’ll Be Doing: Manage day-to-day relationships with your Agency colleagues for a set of strategic partnerships, ensuring high levels of satisfaction and engagement. Support the development and execution of account plans aligned with customer objectives and internal growth goals. Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals. Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales. Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience. Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes. Support renewal and upsell efforts , including coordination of deliverables, documentation, and stakeholder communication. Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations. Help develop case studies, insights, and reporting that add value to the customer and internal teams. Qualifications: 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment. Proven ability to manage agency customers and support complex account needs with a consultative approach. Strong communication and presentation skills , with the ability to build trust with both technical and business stakeholders. Comfortable working with data and analytics to extract insights and inform strategy. Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment. Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes. Proactive, solutions-oriented mindset with a passion for customer success. Experience working with AI-driven marketing platforms , Martech stacks, or digital media solutions is a plus. Excellent verbal and written communication abilities. Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. High energy, self-starter attitude with a bias toward action. What We Look For: Demonstrated grit and resourcefulness. You find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment. Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value. Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes. Commitment to craftsmanship. You take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind. Self-starter with a proactive mindset and a strong sense of accountability. You can drive projects forward independently while staying aligned with team goals. Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done. About Bluefish: Bluefish believes that AI represents the next major chapter of the internet – and that co