Manager, Revenue Operations

Embrace is seeking a hands-on, analytical, and systems-savvy Manager of Revenue Operations to accelerate our go-to-market execution across Sales, Marketing, and Customer Success. Reporting directly to the Chief Revenue Officer , you’ll be the connective tissue across our GTM organization, owning our data, systems, and processes to improve sales productivity, forecasting accuracy, and cross-functional alignment. This role is ideal for an operator who loves building and optimizing. You’ll take ownership of our Salesforce and RevOps stack (Salesforce, HubSpot, Gong, LeanData, Apollo, Clay, etc.), streamline how data flows across teams, and deliver the insights that help us run a more predictable, efficient, and high-performing revenue engine. What You’ll Do Own and optimize our core GTM systems and data stack (Salesforce, HubSpot, Gong, Apollo, Clay, LeanData, and related tools) to enable seamless workflows across Sales, Marketing, and Customer Success. Partner with GTM leaders to design and manage key operational processes , including forecasting, pipeline reviews, territory design, comp planning, lead routing, and attribution. Build and maintain standardized dashboards and analytics that provide real-time visibility into pipeline health, pacing, conversion rates, and sales efficiency metrics (Magic Number, Sales Efficiency Ratio, etc.). Drive data integrity, hygiene, and process enforcement to ensure confidence in our reporting and board-level metrics. Support Sales Development operations, optimizing prospecting workflows, scoring, and routing to maximize meeting generation. Collaborate closely with Marketing and Partnership teams to improve campaign measurement, funnel reporting, and attribution. Partner with Customer Success to enhance renewal visibility, expansion tracking, and NRR reporting. Serve as a trusted advisor to the CRO and GTM leaders, delivering actionable insights that inform decisions, improve forecasting accuracy, and drive cross-functional alignment. Continuously evaluate and implement process improvements that increase efficiency and help scale Embrace’s revenue engine from $10M to $50M+. What You’ll Bring 5+ years of experience in Revenue Operations, Sales Operations, or GTM Analytics roles in a B2B SaaS environment. Hands-on expertise with Salesforce (admin-level proficiency required); experience with HubSpot, Gong, LeanData, and similar tools is a strong plus. Proven ability to design and execute reporting, forecasting, and process frameworks that improve sales productivity and GTM efficiency. Comfortable building dashboards, analyzing trends, and turning data into actionable insights for leadership. Experience managing the operational cadence across sales, marketing, and customer success (pipeline reviews, QBRs, board reporting). Strategic thinker with a builder’s mindset. Able to zoom out to system-level design and zoom in to execute details with precision. Exceptional collaboration and communication skills; confident in driving accountability across teams. A bias for action, curiosity, and continuous improvement. Thrives in a fast-paced, scaling environment. Why Join Embrace As the only user-focused observability solution built on OpenTelemetry , Embrace delivers visibility that starts from the end-user experience and connects all the way down to system performance. We help the world’s most innovative brands, including The New York Times, Marriott, Home Depot, Masterclass, and Cameo , deliver flawless digital experiences to millions of users. Joining Embrace means joining a category-defining company at the forefront of observability innovation. You’ll work directly with the CRO, shape the systems and data foundation of our next growth phase, and build a scalable revenue engine for a company on track to 10x its impact. OTE Range: $150,000 annually (base + bonus). Actual compensation may vary based on experience and skills. Benefits include equity participation and the full suite of Embrace benefits list