Collections Coordinator

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary: The Collections Coordinator supports the effective operation of the Collections Department by managing key administrative, servicing, and compliance functions. Responsibilities include monitoring Loss Mitigation programs, reviewing delinquent loan accounts for investors and servicing requirements, managing customer and internal email communications, and performing quality audits to ensure adherence to established SLAs and operational procedures. This role also serves as a liaison between GoodLeap, vendors, and external partners to coordinate site visits, system disconnects, legal demand letters, and other activities that support delinquency management, loss mitigation efforts, and regulatory compliance.