Junior Support Specialist

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. What you'll be doing Months 1–2: Ramp up and begin to take ownership Become fluent in equity management concepts and Ledgy's product Shadow CSMs and support specialists on customer calls Complete a comprehensive onboarding program with dedicated mentorship from our Support Lead Take ownership of increasingly complex support cases Adopt a full suite of AI tools, such as Claude, n8n, Notion AI and more to supercharge your output Months 3–6: Build a deep knowledge of the product and best practices in customer contact Diagnose and resolve customer issues efficiently, developing your technical troubleshooting skills Handle customer support requests across multiple channels, building your communication and problem-solving abilities Gain hands-on experience setting up and managing integrations Develop skills in translating technical issues into clear, actionable insights for engineering teams Support the Customer Success team with product queries, learning best practices in customer engagement Create support articles and documentation, contributing to our knowledge base Months 6–12: Expand your impact Become a product expert, deepening your understanding of all features and use cases Take ownership of special projects, improving our self-service resources Begin analysing customer patterns and suggesting process improvements Leverage AI-first workflows to develop our low-touch customer support strategy Contribute ideas for scaling our support operations as we grow Gain exposure to our codebase and technical infrastructure Implement new support tools and workflows What we're looking for 1 year of experience in customer service/success in the B2B- or B2C-SaaS industry. Demonstrable experience leveraging AI workflows i.e. Claude Cowork to automate complex tasks Natural problem-solver with excellent analytical thinking Outstanding communication skills - you can explain technical concepts clearly Self-motivated learner who's excited to grow with a fast-paced startup Hybrid work model (minimum 2 days in the office per week) Being part of Ledgy means Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside your home country We make space for your own professional development, with a generous yearly learning & development budget This role will receive a competitive salary + benefits + equity, including a quarterly performance bonus of up to 20% salary Join a team that has a track record of promoting internally and rewarding top talent