Store Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. The Role: As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross-functionals to exceed targets. Customer: Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets. STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model. STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team Experiences: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. KPIs: Revenue results, STACK segment success, NPS, CVR, OPH, SPH Operations: Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed. Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards. Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies. Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology. Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging. Shrink: Accountable for mitigating internal, external and administrative loss of product. Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve. KPIs: Shrink, EBITDA, IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy Merchandising: Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality Assortment & Replenishment: Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through Campaigns: Oversee implementation and maintenance of all retail campaign signage and windows in your location. Fixtures & Maintenance: Validate the integrity of a