Senior Content Designer

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. 💫 Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. 🌱 Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology. The Challenge 🧩 As a Senior Content Designer, you will play a pivotal role in shaping the content strategy and execution across our products. You will be responsible for driving solution discovery, delivering engaging content and ensuring a user-centric approach. You will work closely with cross-functional teams to align content with business objectives and enhance the overall user experience. On the other hand, your leadership skills will be instrumental in mentoring junior designers and collaborating with stakeholders to achieve strategic goals. What You Will Do 👇 Write clear, concise and effective copy that reflects the tone, style and brand personality while driving desired user actions and delivering compelling and meaningful user-centered experiences Create effective working relationships with key stakeholders from research, product management and product marketing to further your product area and team's objectives. Create and maintain content design guidelines, frameworks and modals to ensure quality, consistency, and a clear Wallapop voice across the product. Offer strategic guidance, mentorship and share best practices within the content design and UX teams. Collaborate with other content designers to define and foster adoption of user-centric content design practices, frameworks and processes. Share content design insights, best practices and progress in team and company forums. What We’re Looking For 🔎 Solid communication skills in Spanish and English, including impeccable writing and a high level of understanding. Strong experience in UX Writing and Content Strategy, particularly within a marketplace or e-commerce environment. Strong systems thinking with familiarity in taxonomy creation. Proven strong understanding of business models to align user experience design with strategic business objectives. Proven ability to frame complex problems and develop innovative solutions collaboratively with the teams. Proven ability to foster cross-functional collaboration to harness collective expertise to identify, prioritize and seize opportunities for product improvement or innovation, to ensure business outcomes delivery while enhancing the overall user experience. Strong understanding of user-centered design principles and methodologies (empathy maps, personas, journeys…) Solid understanding of research methodologies (tree testings, card sortings,...) and user testing techniques to identify usability issues. Proficiency in data analysis and familiarity with analytics tools. Excellent communication and collaboration skills. Demonstrated ability to mentor and develop team members. Strong business acumen and strategic thinking. Do note that all our jobs are 📍 Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals. Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone. Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits : Generous individual learning budget of 2k per year Free office meals, lunch selection from di...